Sep 18, 2008

It support--Service basic

Service Package Basic Sized to meet smaller requirements and budgets, the quality and reliability of our support services remained unscathed. Our experts are always ready to guide you towards problem resolution on-line (HOL) and if you require help on-site(HOS), our engineer will be there within the next business day.

Service Package Basic provides:
Multi-vendor CoverageThe DATACOM Service Package Basic program covers a multitude of IT products and brands, offering expertise on just about everything from desktops to networks to applications, even when the items are not purchased from Datacom.HOS At A Maximum 4-hour ChargeEach Help-On-Site (HOS) incident involving hardware problems is limited to a maximum 4-hour charge, regardless of how much time our engineer spends in rendering resolution.

Multi-purpose Support
This one-source support service also offers great flexibility. You can use it to access a wide range of IT services, from systems upgrades to IT maintenance support, from staff training to installation of IT systems. Whatever the task you need to get done, speed and efficiency are hallmarks of our service.

Pay-per-use Cost Efficiency
This block-based subscription package employs a service unit system. Basic Service Units are deducted only when services have been rendered so you enjoy tremendous cost efficiency.
A Risk-free Partnership
Basic Service Units can be used for up to 12 months.Service cancellation is allowed within the first 3 months, with unused credit balances refunded to the subscriber. No questions asked.
Next Business Day Response for HOS

If you have a problem that requires on-site support, rest assured that our engineer will be there within the next business day.

Contact us:
Hong Kong (Headquater)
11/F,Jonsim Place,228 Queen's Road East Hong KongTel:(852)3103 0188 Fax:(852)2893
Guangzhou (Management Center)
9/F,Datacom Plaza,No.4 Jian She Da Ma Rd GuangZhou China Zip:510063Tel:(020)8382 9198 Fax:(020)8381

IT Outsourcing--Support & Maintenance

IT Outsourcing--Support & Maintenance
To provide continuous service support to our valuable customers, covers three differentiated service packages to meet different corporate needs. Before expiration of service contract, our service team will alert customers by sending a Maintenance Renewal Reminder, to ensure our customers are aware of our maintenance renewal service.

Services at a glance Free installationGeneral Testing & Commissioning1 hour end-user training session (one time)Off site remote trouble shooting (service hotline)Service Hotline (Mon-Fri 09:00 -18:00)On-site trouble shooting within 2 business days Deluxe Temporary loan service within 2 business days Precaution inspection once a year .

Help Desk Support Customers can enjoy our professional service support by calling our service hotline available within normal business hours. With unique serial number tracking system, customer only needs to provide a single piece of information -equipment serial number, for any request of telephone and video support. Off-site diagnostic and trouble shooting will be provided by our experienced engineer immediately after we confirm the unit has a valid service contract. In event our engineer need to go on-site for details diagnostic, our service hotline will schedule a call with the customer accordingly.