Service Package Basic provides:
Multi-vendor CoverageThe DATACOM Service Package Basic program covers a multitude of IT products and brands, offering expertise on just about everything from desktops to networks to applications, even when the items are not purchased from Datacom.HOS At A Maximum 4-hour ChargeEach Help-On-Site (HOS) incident involving hardware problems is limited to a maximum 4-hour charge, regardless of how much time our engineer spends in rendering resolution.
Multi-purpose Support
This one-source support service also offers great flexibility. You can use it to access a wide range of IT services, from systems upgrades to IT maintenance support, from staff training to installation of IT systems. Whatever the task you need to get done, speed and efficiency are hallmarks of our service.
Pay-per-use Cost Efficiency
This block-based subscription package employs a service unit system. Basic Service Units are deducted only when services have been rendered so you enjoy tremendous cost efficiency.
A Risk-free Partnership
Basic Service Units can be used for up to 12 months.Service cancellation is allowed within the first 3 months, with unused credit balances refunded to the subscriber. No questions asked.
Next Business Day Response for HOS
If you have a problem that requires on-site support, rest assured that our engineer will be there within the next business day.
Contact us:Hong Kong （Headquater）
11/F,Jonsim Place,228 Queen's Road East Hong KongTel:(852)3103 0188 Fax:(852)2893 6910Email:market#Datacomasia.com
Guangzhou （Management Center）
9/F,Datacom Plaza,No.4 Jian She Da Ma Rd GuangZhou China Zip：510063Tel：（020）8382 9198 Fax：（020）8381 6902Email:market#Datacomasia.com
Posts
